buy custom Quality Improvement at MedStar Medical Center essay

buy custom Quality Improvement at MedStar Medical Center essay People who work in the medical sphere definitely put a lot of emphasis on customer satisfaction and continuous quality improvement initiatives and programs meant to help provide data that shows how those two concepts, the quality and level of satisfaction can be measurable and quantifiable (Kahan Goodstadt, 1999). MedStar Montgomery Medical Center is one of those institutions that care much about quality and patients satisfaction and the following paper discusses how it works. Headquartered in Olney, Maryland, MedStar Montgomery Medical Center has been serving as a communitys cornerstone since 1918. It has joined the MedStar family in 2008, and since then, the organization has started to operate as one of the largest non-profit healthcare delivery institutions in its area. For the moment, the hospital has around 140 inpatient beds and a newly reconstructed Emergency Department with other expansions. The hospital also has a fully operating MGH Health Foundation that raises funds for trainings building of new facilities and development of the special care programs for those patients who continue their treatment at home (MedStar Montgomery Medical Center, 2014). MedStar Montgomery Medical Center has been working hard to improve patients safety, and the report Quality Matters that has een an issue for many years is a proof to that. It includes certain programs, where the center is actively participating and yielding positive results. Thereafter, the key elements of the organization include concentration over strategy that covers hygiene, safety programs and specific projects that target improvements. Some of the improvements include compliance rates of the hand hygiene was very high; the number of the infections that are related to blood transfusion reduced by 50%; breathing device complications reduced for around 15%; reduced number of falls among the patients and other. Moreover, this institution has achieved zero rate in the Intensive Care Unit, in relation to blood infections already two years in a row and zero ventilator rate in relation to breathing deceases, such as pneumonia. The strategic plan of quality improvement includes the part icipation of certain programs and for MedStar Montgomery Medical Center those are Maryland Hand Hygiene Collaborative, IHIs Project Joint (former participant), MHAs Surgical Unit-based Safety Program and others. The president and the CEO of this medical center, Carmela Coyne, has been always emphasizing in her statements that quality and safety are the key priorities in the organization and the Quality Matters Report is the proof to that, as many have been accomplished already, but there is still no intenntion to stop. In addition to that, the strategy includes the cooperation with such institutions as Maryland Patient Safety Center, Maryland Hospital Association and others (MedStar Montgomery Medical Center, 2014). MedStar Montgomery Medical Center is a large institution in healthcare industry, which is why it gets to be accredited by many regulation bodies. Thereafter, the Commission on Accreditation of Rehabilitation Facilities, the Joint Commission, and Centers for Medicare and Medicaid Services are the key institutions that provide the accreditation (MedStar National Rehabilitation Network, 2014). In conclusion, this is important to mention that the dominant position of setting the standards is given to the Joint Commission that sets the relevant measures to every healthcare organization and for the MedStar Montgomery Medical Center two key performance categories have been identified. Those are National Patients Safety Goals (it falls under category of the Behavioral Health Care) and National Quality Improvement Goals. The medical center that is being discussed in the following paper is not only accredited by the Joint Commission, in relation to the mentioned categories, but it has managed to achieve high rates among quality measurement indicators and the Quality Report is a proof to that (MedStar Montgomery Medical Center, 2014). Buy custom Quality Improvement at MedStar Medical Center essay